Help Center

What You’re Looking For

Which countries do you ship to?

We ship worldwide. 

We have changed our primary international shipping vendor to UPS. The cost is higher than the postal service, but delivery it typically within a week after shipment to anywhere in the world.

Do you accept returns?

We will accept returns on standard guitar bodies and guitar necks should you be unsatisfied barring they were never installed or modified in any way. They are subject to a 10% restocking fee and return shipping is up to the customer. Guitar bodies must be returned within 30 calendar days and guitar necks must be returned within 15 calendar days. 

How long until my order ships?

On average rock star bodies take 4-5 weeks to build and ship. While rock star necks take an average of 6 weeks to build and ship. There are times where popular models are run as stock and are available to ship immediately. Lead times are contingent on shop load and you will be updated accordingly. Signature series guitars take 6-8 weeks to build and ship. 

Due to Covid-19 material availability can sometimes be difficult. Especially with figured neck wood. We will keep you posted regarding any issues regarding materials at time of order. If there is any significant difference in current lead time versus what is posted here, you will be updated to reflect current lead times.

I don't see the wood I want listed as an option, can you make it?

Absolutely. Only the popular wood choices are set as standard options in the store. If there's a body or neck you want made from a different wood, just ask and we can get you an invoice. Or if you have a nice blank that you want us to cut, we can explore that as well. 

How are your products made?

This is a bit of a complicated answer. Guitar bodies and guitar necks are cut on a CNC machine. However they are only machined rough on the CNC. The important parts like neck pocket, tremolo location, fret slots, nut location are cut to finish for precision on the CNC. Each body and neck then goes through an extensive hand finishing phase. Neck profiles are hand refined for that broken in feel. Necks are polished so they are slick to the hand. Bodies are finish sanded to a high grit so they are ready for paint. 

Do you offer finishing services?

Yes and no. We can provide an oil finish for a small surcharge to bodies or necks. We do not offer painting services in house, but we can point you in the right direction to trusted shops depending what kind of paint job you're looking to achieve.