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Frequently Asked Questions

I don't see the wood I want listed as an option, can you supply it?

Absolutely. If there's a body or neck you want made from a different wood type, just inquire and we can look at getting a custom order completed. Also, if you have a nice blank with a cool grain pattern, we can definitely explore that as an option and would love to work with you.

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Here is a brief list of some of the more common woods we typically have available:

  • - Maple (Flame and Birdseye)

  • - Ash

  • - Poplar

  • - Alder

  •  - Basswood

  • - Mahogany

  • - Rosewood

  • - Ebony (getting more difficult to find in large quantities)

  • - Korina (Limba)

  • - Padouk

Do you offer finishing services?

Yes. We are able to do a variety of finishes in our shop; however, trademarked finishes (such as the iconic stripes or kamikaze finishes) we are unable to do. We do have contacts in the industry who may be able to paint these privately. Feel free to inquire for more details.

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Please feel free to make a note in your order that you desire to have your guitar or neck finished and with your preferred options..

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Options include:

  • - Paint Color Choice (Just let us know what you want)

  • - Gloss or Satin Finish (Body or Neck)

  • - Partial Finishes (such as having a gloss headstock but leaving it raw back of the neck)

  • - Metallic, Transparent or Solid Finish

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Every option is available. Simply inquire about it prior to placing your order so we can give you a firm quote.

 

It's Your Guitar, Your Way!

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Do you offer global shipping?

Yes. We offer both Intercontinental USA and also Worldwide via UPS or FedEx. Any international shipment will be pre-calculated on an estimated basis using UPS’ or FedEx's calculation system. We have many international customers from Europe, Asia and even the Middle East!

Do you accept returns?

Upon the unlikely event that you are unsatisfied with a Locke product or wish to cancel an order, returns are accepted as long as the product has not been modified, altered, or installed in any way. The product you wish to return MUST be in the same condition as delivered to you. All returned products or cancelled orders are subject to a 25% restocking fee and return shipping is on you (the customer). If you wish to return a product or cancel an order, you must notify us at orders@lockecustomguitars.com within four calendar days, of receipt of such product, and the product you intend to return must be returned to Locke Custom Guitars at 518 N HWY 14-16, Ste. 140, Gillette, WY 82716-3345 within 15 calendar days after such notice is given to Locke. Once the product is received by Locke, the returned product will be inspected, and, so long as the returned product is in acceptable condition, a refund (less the 25% restocking fee) will be issued.

How long until my order ships?

We strive to fulfill orders in eight (8) weeks or less. However, there are exceptions such as wood availability/delivery and/or seasonal periods such as the holidays. We do our best to adhere to these timelines, however if we foresee any potential delays we will notify you.

How are your products made?

We use a combination of CNC and hand operations to create our products. After careful hand-selection, milling, and treatment of lumber, all of our products are machined on a CNC mill. These CNC operations ensure complete repeatability and accuracy during the milling process. Because every piece of wood is different, each and every piece goes through an extensive hand-finishing process. Neck profiles are hand-refined for that broken-in feel. Bodies are finish sanded to 320 grit ensuring they’re ready for paint. Our shop is climate controlled with a ~45% Relative humidity target. This helps ensure stability of the finished product no matter where it ends up in the world. We recommend keeping your instruments stored in 40-50% relative humidity.

Fretwork?

During our neck building process, the fretboard is leveled and the frets are pressed in using a Fractal Fret Press on an arbor. They then go through a minor leveling process to ensure fret press accuracy. Even after all of this, your neck may require some minor fretwork once it arrives. All necks will benefit from a full level, crown, and polish during the setup process. All of our products are built in a temperature controlled environment and then are shipped all over the world. Between the climate differences after shipping, approx. 175lbs of string tension, and the truss rod being activated for the first time, its not uncommon for things to shift. For this reason we recommend dressing the frets after a few days of your new neck being strung up. 

Warranty?

Bodies have a lifetime workmanship warranty for the original purchaser. Unfinished necks are warrantied for 15 calendar days after shipment.  You must apply a finish within that time for a warranty to be valid against material issues. We are not liable for any necks that twist or warp beyond 15 days without a finish.

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