We're here to help!
Where do you ship?
Domestically and worldwide via UPS or FedEx. Any international shipment will be pre-calculated on an estimated basis using UPS’ or FedEx's calculation system.
Do you accept returns?
Upon the unlikely event that you are unsatisfied with a Locke product, returns are accepted as long as the product has not been modified, altered, or installed in any way. The product you wish to return MUST be in the same condition as delivered to you. All returned products are subject to a 10% restocking fee and return shipping is on you (the customer). If you wish to return a product, you must notify us at orders@lockecustomguitars.com within two calendar days, of receipt of such product, and the product you intend to return must be returned to Locke Custom Guitars at 518 N HWY 14-16, Ste. 140, Gillette, WY 82716-3345 within 15 calendar days after such notice is given to Locke. Once the product is received by Locke, the returned product will be inspected, and, so long as the returned product is in acceptable condition, a refund (less the 10% restocking fee) will be issued.
How long until my order ships?
As a small build-to-order shop, we strive to fulfill orders in eight (8) weeks or less. However, there are exceptions like wood availability/delivery and the simple fact that “life” happens and needs to be dealt with. As we grow, orders will get fulfilled even quicker, but until we’re there, this standard is subject to change.
How are your products made?
We use a combination of CNC and hand operations to create our products. After careful hand-selection, milling, and treatment of lumber, all of our products are machined on a CNC mill. These CNC operations ensure complete repeatability and accuracy during the milling process. Because every piece of wood is different, each and every piece goes through an extensive hand-finishing process. Neck profiles are hand-refined for that broken-in feel. Bodies are finish sanded to 320 grit ensuring they’re ready for paint. Our shop is climate controlled with a ~45% Relative humidity target. This helps ensure stability of the finished product no matter where it ends up in the world. We recommend keeping your instruments stored in 40-50% relative humidity.
I don't see the wood I want listed as an option, can you make it?
Absolutely. Only the popular wood choices are set as standard options. If there's a body or neck you want made from a different wood type, just inquire and we can look at getting a custom order completed. Also, if you have a nice blank with a cool grain pattern, we can definitely explore that as an option and would love to work with you.
Do you offer finishing services?
Yes and no. We are able to do a variety of finishes in our shop; however, trademarked finishes (such as the iconic stripes or kamikaze finishes) we are unable to do. We do have contacts in the industry who may be able to paint these privately. Feel free to inquire for more details.
Warranty?
Bodies have a lifetime workmanship warranty for the original purchaser. Unfinished necks are warrantied for 15 calendar days after shipment. You must apply a finish within that time for a warranty to be valid against material issues. We are not liable for any necks that twist or warp beyond 15 days without a finish.